Frequently Asked Questions

Find Answers To All Your Questions

What is sealcoating?

Sealcoating is the process of applying a protective coating—typically a coal tar emulsion or asphalt emulsion—over asphalt pavement to help reduce oxidation damage and extend pavement life.

Where is sealcoat used?

Sealcoat is used anywhere asphalt pavement is installed, including commercial parking lots, apartment and condominium complexes, schools, churches, business parks, and residential driveways.

Why should I have my pavement sealcoated?

Sealcoating helps protect asphalt from weather, oxidation, fuel spills, oil, antifreeze, and other chemicals that can deteriorate the surface. It also improves appearance and helps preserve property value.

How soon can new pavements be sealcoated?

New asphalt should be allowed to cure before sealcoating. Curing typically takes 30 to 90 days, depending on pavement composition and conditions, to allow excess oils to diminish through oxidation.

How long should I stay off a newly sealcoated surface?

Dry time depends on temperature and humidity. It may dry in as little as 30 minutes under warm, dry conditions or take several hours in cool, humid conditions. As a best practice, keep traffic off for 24 hours.

What time of year can sealcoating be done?

Sealcoating is typically performed from spring through fall when temperatures are expected to remain above 50°F. Application usually stops when temperatures are consistently below 50°F.

How often should pavement be sealcoated?

Most asphalt pavements are sealcoated every 2 to 3 years, depending on traffic, climate, and pavement condition. High-traffic commercial areas may require more frequent applications.

Is coal tar or asphalt emulsion sealcoat better?

Neither is universally better. Coal tar sealcoat is known for strong resistance to fuel, oil, and chemical spills, while asphalt emulsion sealcoat is often selected for its lower odor and environmental profile and may be preferred where coal tar is restricted. The best choice depends on job requirements and local regulations.

For contractors: Why should I recommend sealcoating to my customers?

Sealcoating helps customers extend pavement life, improve appearance, and protect asphalt from environmental and chemical damage. It can also support recurring maintenance work for contractors.

For property owners: Why should I have my pavement sealcoated?

Sealcoating protects asphalt from environmental and chemical damage while restoring a clean appearance and helping maintain long-term property value.

For contractors: When can I sealcoat newly paved asphalt?

Contractors should wait until new asphalt has fully cured—typically 30 to 90 days—before sealcoating to support proper adhesion and performance.

For property owners: When can my new pavement be sealcoated?

New asphalt pavement should cure for approximately 30 to 90 days before sealcoating to support proper adhesion and long-term performance.

What is NEYRA Tarconite Coal Tar Sealer and when should I use it?

NEYRA Tarconite is a coal tar pavement sealer designed to help protect asphalt from oxidation, water, and common petroleum/chemical drips. It's commonly used on structurally-sound asphalt parking lots and driveways where you want a deep black finish and chemical resistance.

How much area does NEYRA Tarconite cover per gallon?

Coverage typically ranges from 70–100 sq ft per gallon, depending on the texture and condition of the asphalt.

Do I need to dilute NEYRA Tarconite Coal Tar Sealer?

It is ready to use. If dilution is needed for your setup, do not dilute more than 5%.

What makes NEYRA Tarconite different from basic sealers?

Tarconite is formulated for a jet-black appearance and is designed to resist gasoline, oils, acids, and other common pavement contaminants, while improving water resistance and adhesion.

Can I mix sand or additives into coal tar sealer?

Yes—many contractors mix sand and/or approved additives to meet surface texture or performance goals. Follow the product data sheet and add only what your spec calls for (and mix thoroughly).

Is NEYRA Tarconite better for contractors or property owners?

Both can use it, but contractors typically benefit most (spray/broom efficiency, predictable coverage, additive options). Property owners with larger driveways or private lots often prefer hiring a contractor for consistent film build and cure times.

What is NEYRA AE Asphalt Emulsion Sealer and what’s new about the formula?

NEYRA AE is a polymer-modified asphalt emulsion pavement sealer. The updated formula is positioned as low-VOC and nonflammable, contains no coal tar, and is designed for faster drying/curing with a durable, flexible film.

How much area does NEYRA AE Asphalt Emulsion Sealer cover per gallon?

Coverage typically ranges from 70–100 sq ft per gallon, depending on pavement texture and condition.

Do I need to dilute NEYRA AE Asphalt Emulsion Sealer?

It is ready to use. If dilution is needed for your equipment, do not dilute more than 5%.

Is asphalt emulsion sealer more eco-friendly than coal tar?

Asphalt emulsion sealers are commonly chosen when you want a non–coal tar option with low odor and low VOC characteristics. Performance depends on job conditions and application—choose based on your spec and site needs.

What surfaces is NEYRA AE intended for?

It is intended for asphalt pavement sealcoating applications where you want protection from sun, water, and chemicals, plus a deep black appearance.

Coal tar vs asphalt emulsion—what’s “better”?

Neither is universally “better.” Coal tar sealers are often chosen for strong resistance to petroleum drips and chemicals, while asphalt emulsion sealers are often chosen for non–coal tar/low-odor preferences. The best choice depends on your local requirements, customer priorities, and site conditions.

What is NEYRA Force Non-Coal Tar Sealer and when should I use it?

NEYRA Force is a non–coal tar pavement sealer designed to bond strongly to asphalt, help rejuvenate the surface, and provide a deep black finish while protecting against sun, water, and chemicals.

How much area does NEYRA Force cover per gallon?

Coverage typically ranges from 70–100 sq ft per gallon, depending on pavement texture and condition.

Do I need to dilute NEYRA Force Non-Coal Tar Sealer?

It is ready to use. If dilution is needed for your equipment, do not dilute more than 5%.

Why does the 275-gallon tote list 240 gallons of sealer?

These totes are filled with 240 gallons to leave headspace for mixing sand, additives, or additional water if desired.

Does NEYRA Force have odor or VOC concerns?

It is positioned as a low-VOC, non-flammable, non–coal tar coating that emits no obnoxious odors or fumes under normal use.

Contractor vs property owner: which sealer should I choose?

Contractors often choose based on spec and service offering (coal tar vs non–coal tar vs asphalt emulsion). Property owners usually prioritize appearance, downtime, and local restrictions—if you’re unsure, share your site details and we can recommend a direction.

What is crack filling?

Crack filling is the process of repairing cracks in asphalt pavement by placing crack filler into cleaned cracks to help prevent water infiltration and further deterioration.

Why is crack filling important?

Crack filling helps prevent water from entering the pavement structure, which can lead to base failure, potholes, and accelerated pavement damage.

What types of crack filler are available?

Common crack filler types include hot pour crack filler (which is heated before application) and cold pour crack filler (ready to use). The best option depends on crack type, climate, and job requirements.

When should cracks be filled?

Cracks should be filled when they are clean and dry, and when weather conditions support proper curing and adhesion.

Should crack filling be done before sealcoating?

Yes. Crack filling should be completed before sealcoating for best performance and appearance.

How long does crack filler last?

Longevity depends on traffic, climate, and product type. When applied correctly, crack filler can last several years and delay pavement deterioration.

For contractors: What equipment is needed for crack filling?

Depending on material type, contractors may use melter applicators, pour pots, crack cleaning tools, wire brushes, blowers, and squeegees to prepare and fill cracks.

For property owners: Why should I repair pavement cracks?

Repairing cracks helps prevent water damage, reduces the risk of potholes and larger repairs, and helps maintain a cleaner and safer pavement surface.

For contractors: What is the difference between crack filling and crack sealing?

Crack filling focuses on reducing water intrusion by filling voids, while crack sealing often uses flexible materials designed to move with pavement expansion and contraction. Selection depends on crack type and pavement condition.

For property owners: How soon can traffic return after crack filling?

Traffic return times vary by product and conditions. Follow the specific product instructions for recommended dry and cure times before allowing traffic.

What is Deery Super Stretch and what type of cracks is it for?

Deery Super Stretch is a premium, hot-applied single-component crack & joint sealant designed for asphalt or concrete cracks/joints where a fast-curing sealant is desirable (roads, airports, parking areas).

How do I heat Deery Super Stretch?

Heat it in an approved direct-fire or hot-oil jacketed melter with constant mechanical agitation and a calibrated thermometer to monitor temperature. Avoid prolonged heating at or above the recommended application temperature to prevent damage.

How do I apply Deery Super Stretch?

Apply to clean, dry cracks/reservoirs when pavement temperature is 40°F (4°C) or higher. Use a pour pot, bander, or wand; then squeegee excess tight to the surface and avoid excessive overbanding.

Can I reheat Deery Super Stretch after it cools?

It can be cooled and reheated, but prolonged heating should be avoided—extended heat time can degrade performance.

Is Deery Super Stretch resistant to salts and chemicals?

It is described as highly waterproof and resistant to a wide range of salts, bases, and organic materials.

Deery Super Stretch: contractor vs property owner guidance

This is typically a contractor-applied product because it requires a melter and temperature control. Property owners usually choose a contractor or opt for cold-applied/trowelable repairs for small areas.

What is Deery PLS Crack Filler and what standards does it meet?

Deery PLS is a hot-applied crack sealant designed for asphalt and concrete surfaces. It is self-leveling for strong adhesion and is noted as meeting ASTM D3405.

Is Deery PLS for direct-fire melters or oil-jacketed kettles?

Deery PLS is described for double-boiler / oil-jacketed style melters (temperature-controlled kettles).

Where is Deery PLS commonly used?

It’s intended for high foot-traffic areas and heavy-duty applications like highways, streets, aviation, and parking lots—ideal for random crack repair in asphalt or concrete pavements.

Does Deery PLS contain solvents?

It is described as containing no solvent and being pre-reacted for fast setting.

How is Deery PLS packaged when buying a pallet?

Pallet packaging is listed as (75) 30 lb boxes (9,000 lb total for 4 pallets is also listed).

Deery PLS: what does “self-leveling” mean for my job?

Self-leveling means the melted material flows into the prepared crack/reservoir to help minimize voids and improve moisture resistance—your prep (clean/dry) still matters for adhesion.

What is Deery 102 Crack Filler used for?

Deery 102 is a hot-applied crack and joint sealant used for sealing pavement cracks to reduce water infiltration and slow crack growth. It’s commonly selected for parking lots and roadway maintenance where hot-pour crack sealing is specified.

Do I need special equipment for Deery 102?

Yes—hot-applied crack sealants require a crack melter/kettle with temperature control and agitation, plus a pour pot or wand applicator.

How do I choose between Deery Super Stretch, Deery PLS, and Deery 102?

Choose based on your specification and performance needs. Super Stretch emphasizes fast curing and wide temperature performance; PLS is a self-leveling, heavy-duty option; 102 is typically chosen when a Deery 102 spec is required. If you share your climate and traffic level, we can help narrow it down.

What prep is required before hot-pour crack sealing?

For best results: rout (if specified), remove vegetation/debris, blow out dust, ensure cracks are dry, and apply only when pavement temperatures meet the product’s minimums.

How soon can traffic return after hot-pour crack sealing?

Many hot-pour materials set up quickly, but traffic timing depends on temperature, crack width, and film thickness. A good rule is: allow the material to cool and firm up fully, then do a test pass before reopening to traffic.

Why does crack sealing sometimes fail early?

Common causes include poor cleaning/drying, over-heating the sealant, applying below minimum pavement temperatures, or using the wrong material for the joint movement/traffic level.

What are QuikJoint 2" Over-Banding Strips and when should I use them?

QuikJoint strips are self-adhering rubberized asphalt crack/joint strips. When placed over a crack or joint and heated, they fill openings and create a waterproof bond—use them when you want a faster, cleaner overband option without a kettle.

How much material is in a bucket of QuikJoint 2" strips?

Each pail contains (8) rolls, and each roll is 2" wide x 50' long—400 linear feet total.

How much material is in a bucket of QuikJoint 4" strips?

Each pail contains (4) rolls, and each roll is 4" wide x 50' long—200 linear feet total.

Do QuikJoint strips require special tools?

They eliminate the need for a tar kettle, but you will need a heat source to activate/bond the strip (plus basic tools for placement and rolling/pressing).

What cracks are best for overbanding strips?

They’re typically used over cracks or joints where you want waterproofing and bridging. For wide failures, deep spalls, or structural issues, use patching products instead.

Are QuikJoint strips a permanent repair?

They’re designed to create a strong, waterproof bond when properly installed, but longevity depends on surface prep, heating, traffic load, and the condition of the surrounding pavement.

What is Gator Patch and what problem does it solve?

Gator Patch is a ready-to-use asphalt repair designed for “alligatored” asphalt (severe interconnected cracking). It’s a blend of asphalt emulsion, mineral fillers, glass fiber, ground rubber, and plasticizer for durable surface restoration.

Where can I use Gator Patch?

It’s commonly used on parking lots, driveways, playgrounds, walkways, running tracks, tennis courts, and other asphalt surfaces with severe cracking.

Can Gator Patch fill wide cracks or depressions?

Yes—it's noted for shallow depressions and cracks wider than 1/2", and is often used as a cost-effective alternative to hot mix asphalt patching for these surface failures.

How do I apply Gator Patch?

It’s ready to use—mix, pour, and work it in with squeegees. Surface prep (cleaning and removing loose material) improves bond and durability.

Is Gator Patch a structural repair?

It’s a surface repair for distressed/asphalt “alligator” areas. If the base is failing or the area is sinking, you may need full-depth patching.

Contractor vs property owner: is Gator Patch DIY-friendly?

Yes—many property owners can use it for small-to-midsize repairs with basic tools, but contractors often use it for faster turnarounds and better surface prep on larger jobs.

What is the Gingway MA-10 Melter/Applicator best for?

The Gingway MA-10 is a melter/applicator built for fast, efficient application of hot-applied crack sealants. It’s designed for contractors who want a durable, jobsite-ready unit.

How fast does the Gingway MA-10 heat up?

The updated MA-10 model is described as heating up about 35% faster than previous versions due to an improved heat chamber.

Can the Gingway MA-10 handle hot-pour and cold-pour applications?

Yes—it's described as supporting both hot-pour and cold-pour applications, depending on material and job needs.

What’s special about the RynoWorx RY10MA-PRO design?

The RY10MA-PRO is described as having a patented design that uses up to 50% less fuel than traditional melter applicators and includes an internal burner in a direct-fired style unit.

How long does delivery take for the RY10MA-PRO?

The product page notes to allow 7–10 business days for delivery.

Which melter/applicator should I choose—MA-10 or RY10MA-PRO?

Choose based on crew size, daily output goals, and fuel/feature preferences. If you want an internal-burner, fuel-efficient design, the RY10MA-PRO is a strong fit; if you want the classic “original” style unit with faster heat-up, the MA-10 is a great option.

What is pavement striping?

Pavement striping is the application of lines, symbols, and markings on asphalt or concrete to guide traffic and improve safety.

Where is pavement striping commonly used?

Striping is commonly used in parking lots, roadways, warehouses, loading docks, schools, and other areas that require organized traffic flow.

What types of striping paint are available?

Common striping materials include water-based paint, solvent-based paint, and thermoplastic materials. The best option depends on durability needs, surface type, and conditions.

How long does striping paint take to dry?

Dry time depends on the paint type and weather conditions. Many traffic paints dry to the touch within minutes, though full cure times can take longer.

How often should parking lot striping be repainted?

Many parking lots are restriped every 1 to 2 years, depending on traffic, weather exposure, and surface wear.

What equipment is used for pavement striping?

Striping equipment may include walk-behind stripers, ride-on stripers, spray systems, stencils, and measuring tools for accurate layout.

For contractors: How do I ensure straight and consistent striping lines?

Use a clear layout plan, accurate measurements, quality stencils, and well-maintained striping equipment to produce consistent lines and markings.

For property owners: Why is clear pavement striping important?

Clear striping improves traffic flow and safety, supports accessibility requirements, and creates a more professional appearance for customers and tenants.

For contractors: Can striping be done on newly sealed pavement?

Striping should be applied only after sealcoat has fully cured. Waiting helps paint adhere properly and improves marking durability.

For property owners: When should I schedule striping work?

Schedule striping during dry weather and suitable temperatures to support proper drying and long-lasting markings.

What is Aexcel Fast Dry waterborne traffic paint used for?

Aexcel Fast Dry is a waterborne traffic marking paint designed for high-visibility striping on asphalt and concrete—commonly used for roads, parking lots, bike lanes, and specialty markings.

What colors are available for Aexcel Fast Dry striping paint?

It’s listed in a wide range of standard and specialty colors, including White, Yellow, Blue, Red, Black, Construction Orange, Bike Path Green, Electric Vehicle Green, and Veteran Purple (availability varies).

Is Aexcel Fast Dry compatible with airless line stripers?

Yes—waterborne traffic paints like Aexcel are commonly applied with airless stripers. Always confirm tip size and filter setup for your specific machine and paint viscosity.

What is the Graco LineLazer 3400 best suited for?

The LineLazer 3400 is positioned as a 1-gun airless line striper ideal for small to medium parking lots, mini malls, and other commercial striping jobs where accuracy and durability matter.

What is the Graco LineLazer V 3900 (2-Gun) best suited for?

The LineLazer V 3900 is a 2-gun airless line striper designed for professional contractors doing new lot layouts and medium-to-large parking lots. It’s also positioned as compatible with adding a LineDriver for ride-on performance.

How do I choose between a 1-gun and 2-gun striper?

Choose a 1-gun unit for standard parking lot maintenance and lower daily volume. Choose a 2-gun unit if you want higher production, faster layout, and the ability to stripe two lines or edge lines more efficiently on larger lots.

What is liquid salt?

Liquid salt is a liquid deicing solution, commonly made from salt brine, used to help prevent ice formation and improve winter traction.

How does liquid salt work?

Liquid salt lowers the freezing point of water and helps prevent ice from bonding to pavement, making snow and ice easier to remove.

Where is liquid salt commonly used?

Liquid salt is commonly used on parking lots, roadways, driveways, sidewalks, and other paved surfaces where winter ice control is needed.

When should liquid salt be applied?

Liquid salt can be applied as a pretreatment before a storm to prevent ice bonding or as a post-treatment to help break up existing ice.

Is liquid salt safe for asphalt surfaces?

Yes. When applied according to product guidelines, liquid salt is safe for asphalt pavement and helps reduce ice bonding.

What equipment is used to apply liquid salt?

Liquid salt is typically applied using spray systems, tanks, and application equipment designed for liquid distribution.

For contractors: What are the benefits of liquid salt over dry salt?

Liquid salt can provide faster activation, more even coverage, and reduced bounce and scatter compared to dry salt, improving efficiency and material usage.

For property owners: Why use liquid salt for winter maintenance?

Liquid salt can improve safety by reducing ice formation and supporting quicker snow and ice removal with consistent coverage.

How should liquid salt be stored?

Liquid salt should be stored in appropriate tanks or containers and protected from contamination. Follow product storage guidance for best results.

Do you sell bulk liquid salt systems?

Yes. NAC Supply offers bulk liquid salt storage tanks and application systems for commercial and municipal winter operations.

What is InfernalMelt CI and what can it be used for?

InfernalMelt CI is a clear, corrosion-inhibited liquid ice melter blended with four chloride ingredients (Sodium, Calcium, Magnesium, and Potassium). It can be used for de-icing, anti-icing, and pre-wetting of rock salt.

What is the freeze point of InfernalMelt CI?

InfernalMelt CI is listed with a low freeze point of -36°F.

What is the anti-icing application rate for InfernalMelt CI?

A listed starting rate is 0.5–0.75 gallons per 1,000 sq ft (about 20–30 gallons per lane mile). For frost prevention, use about half that rate.

What is the de-icing application rate for InfernalMelt CI?

A listed starting rate is 1 gallon per 1,000 sq ft (about 40 gallons per lane mile), adjusted based on accumulation and site conditions.

How does InfernalMelt CI help when pre-wetting salt?

Pre-wetting helps reduce bounce and scatter of rock salt, improving placement and reducing waste.

When should I apply anti-icing liquid?

Apply before a storm event (or as it begins) to help prevent bonding between snow/ice and the pavement, which can speed up removal operations and help reduce ‘black ice’ risk.

What is dust control?

Dust control is the process of reducing airborne dust on unpaved roads, parking areas, and job sites using liquid treatments designed to bind surface particles.

Where are dust control products commonly used?

Dust control products are commonly used on gravel roads, construction sites, parking areas, industrial yards, and other unpaved surfaces.

How do dust control products work?

Dust control products bind fine particles, improve surface cohesion, and help retain moisture, reducing dust caused by traffic and wind.

How long does dust control treatment last?

Treatment duration depends on traffic, weather, and product type. When properly applied, results may last from several weeks to several months.

What equipment is used for dust control application?

Dust control is typically applied using spray trucks, water trucks, or liquid application systems designed for uniform coverage.

For contractors: What are the benefits of dust control treatments?

Dust control can improve site safety and visibility, reduce maintenance, and help stabilize unpaved surfaces.

For property owners: Why should I use dust control?

Dust control can improve air quality, reduce surface wear, and create a cleaner and safer environment for vehicles and pedestrians.

Are dust control products environmentally safe?

Many dust control products are designed to minimize environmental impact when applied according to manufacturer guidelines.

Can dust control be applied to gravel roads?

Yes. Dust control treatments are commonly used on gravel roads and lots to reduce dust and improve driving conditions.

Do you sell bulk dust control products?

Yes. NAC Supply offers dust control products in bulk quantities suitable for commercial and municipal applications.

What is DUST-DOWN Liquid Chloride Dust Control and where is it used?

DUST-DOWN is a chloride-based liquid dust control solution with additives such as a wetting agent, corrosion inhibitors, and hygroscopic calcium chloride. It’s commonly used on gravel roads/driveways/parking lots, gravel pits, grain elevators, and mines/quarries.

What is the application rate for DUST-DOWN?

The listed application rate is 0.35 gallons per square yard (adjust based on surface and dust severity).

How long does DUST-DOWN last?

One application can suppress dust through a season, but longevity depends on traffic, weather, and surface conditions—high-traffic areas may require more frequent applications.

How does calcium chloride dust control work?

Hygroscopic calcium chloride attracts moisture from the air and helps bond soil particles together, reducing dust and improving surface stabilization over time.

Will DUST-DOWN help reduce road maintenance?

It’s described as helping decrease blading frequency (listed at 50%) and helping extend aggregate life (listed as doubled) by reducing loss of fines and improving stability.

Is DUST-DOWN hard on equipment?

It includes corrosion inhibitors intended to help protect application equipment. As with any chloride product, rinse equipment after use and follow best practices for handling.

How do I place an order on NACSupply.com?

Orders can be placed directly on NACSupply.com by adding products to your cart and completing checkout. Orders may also be placed by phone through NAC Supply customer service.

Do I need an account to place an order?

No account is required to place an order. Creating an account can make repeat ordering easier by saving addresses and order history.

Can I place an order using a purchase order (PO)?

Yes, NAC Supply accepts purchase orders from approved business, municipal, and government customers. Contact customer service to set up PO ordering.

Can I request a quote before ordering?

Yes. Quotes are available for equipment, bulk materials, and large orders. Contact NAC Supply to request a quote.

Can I reorder items from a previous purchase?

Yes. If you have an account, you can reorder items using your order history.

Can I save multiple shipping addresses?

Yes. Registered customers can save multiple shipping addresses in their account for faster checkout.

What shipping methods does NAC Supply offer?

NAC Supply ships via common carriers and freight providers depending on product size and weight. Shipping options may include ground, freight, and expedited services.

How long does shipping take?

Shipping time varies by carrier, product type, and destination. Many standard shipments arrive within a few business days.

Do you ship to job sites or commercial locations?

Yes. Orders can be shipped to job sites, warehouses, or commercial locations that can receive deliveries.

Do freight shipments include liftgate service?

Liftgate service is not always included by default. If you need a liftgate, request it when placing your freight order.

Can I schedule a delivery date?

Delivery scheduling may be available for freight shipments. Contact NAC Supply before ordering to coordinate delivery timing.

What payment methods are accepted?

NAC Supply accepts common online payment methods such as major credit cards and digital payment options shown at checkout. Approved business customers may also use purchase orders or ACH arrangements.

Are prices subject to change?

Yes. Prices may change due to supplier and material cost changes. Current pricing is listed on each product page.

Are taxes included in product prices?

No. Applicable sales tax is calculated at checkout based on shipping and billing location.

Do you support tax-exempt purchases?

Yes. Eligible customers can make tax-exempt purchases by providing valid exemption documentation.

Do you offer financing options?

Financing options may be available on select purchases through checkout providers. If you need additional options for business purchasing, contact NAC Supply.

What payment methods does NAC Supply accept?

NAC Supply accepts Visa, MasterCard, American Express, and Discover for credit/debit card payments. It also offers faster checkout options including Shop Pay, PayPal, and Google Pay.

Can I use Shop Pay, PayPal, or Google Pay?

Yes. NAC Supply supports Shop Pay, PayPal, and Google Pay for faster online purchases at checkout.

What is Shop Pay Installments and who is it powered by?

Shop Pay Installments lets customers split a purchase into smaller payments over time. It is powered by Affirm and is available for orders between $35 and $30,000 (available in the shopping cart).

Can I pay by ACH transfer or wire transfer?

Yes. NAC Supply accepts electronic bank transfers, including ACH transfers and domestic wire transfers. Call 877-767-4622 or email accounting@nacsupply.com for instructions.

Do you accept purchase orders (POs)?

Yes. NAC Supply accepts purchase orders from cities, municipalities, public works departments, schools, and government agencies. Call 877-767-4622 or email accounting@nacsupply.com to get your account set up.

How do I pay with more than one payment method?

To pay with more than one option, call 877-767-4622 or email accounting@nacsupply.com for assistance.

Do you offer equipment financing?

Yes. NAC Supply offers financing through First Citizens Bank. You can start the financing process using the link on the Payment Options page.

Who is the financing contact at First Citizens Bank?

The Payment Options page lists Harry Presha harry.presha@firstcitizens.com  904-380-5375 as the finance manager contact for First Citizens Bank financing.

What is NAC Supply’s return policy?

Returns are handled according to NAC Supply’s return policy. Items typically must be unused and in original condition. Contact customer service for return authorization and instructions.

Are special-order items returnable?

Special-order or custom items may not be eligible for return. Confirm return eligibility before ordering.

How do I request a return?

Contact NAC Supply customer service to request a return and receive authorization and instructions.

What should I do if my order arrives damaged?

Inspect shipments on arrival and report any damage to NAC Supply as soon as possible so the appropriate next steps can be taken.

How long do refunds take?

Refund timing depends on the payment method and typically begins after returned items are received and inspected.

What is NAC Supply’s return policy?

Most items may be returned within 30 days. Refunds are issued as money back for the item purchase price minus shipping, as long as items are in original packaging and in saleable condition.

Are liquid products refundable?

No. Liquid products are non-refundable.

Are original shipping and handling fees refundable?

No. Original shipping and handling fees are not refundable.

Who pays return shipping costs?

The buyer is responsible for return shipping costs.

What is the return address for returns?

Returns are sent to NAC Supply, 27589 Concrete Drive, Ingleside, Illinois 60041.

Can I return equipment that has been used?

Equipment that has been used is no longer considered in saleable condition and is generally not eligible for return.

What happens if a piece of equipment has defective components?

If certain components are defective, NAC Supply may replace individual parts or components to get the equipment in good working order. NAC Supply accepts responsibility for the shipping cost of replaced parts.

What is the restocking fee policy for cancellations or returns after shipping?

Orders cancelled or returned after the product has shipped incur a 20% restocking fee.

Is there a fee if I cancel an order before it ships?

Orders cancelled prior to shipping do not incur extra fees and are fully refunded.

What is the return/cancellation policy for Rynoworx products?

Rynoworx products follow the manufacturer’s return policy. Orders cancelled within 2 hours of placement can be cancelled without a restocking fee. Cancellations after 2 hours incur a 25% restocking fee.

Does the Rynoworx restocking fee include return shipping?

Yes. For Rynoworx returns/cancellations after 2 hours, the 25% restocking fee includes return shipping to Rynoworx, and they provide a shipping label.

What should I do if my freight shipment arrives damaged?

Inspect freight at delivery for rips, tears, dents, or visible damage and note any damage on the Bill of Lading (BOL). Take photos of damaged items and notify NAC Supply.

What should I do if items are missing from a freight delivery?

Verify that the piece count on the Bill of Lading (BOL) matches what was unloaded. Note any missing packs on the BOL and notify NAC Supply.

Why is it important to note damage or missing items on the Bill of Lading (BOL)?

If damage or missing items are not noted on the BOL, NAC Supply may be unable to replace items free of charge. Notations on the BOL help support the freight claim process.

Where do I send photos of freight damage or shortages?

Send photos and documentation to sales@nacsupply.com.

When should I sign for freight delivery?

Sign for delivery only after packages have been inspected and any shortages or damage have been documented on the Bill of Lading (BOL).

Do you charge sales tax?

Yes. NAC Supply charges sales tax for items shipped to IL (7%), WI (5%), FL (6%), MI (6%), OH (5.75%), PA (6%), and NC (4.75%).

How do I place a tax-exempt order?

Email your tax-exempt certificate to accounting@nacsupply.com. NAC Supply will create a draft order that can be purchased without tax.

Can sales tax be refunded after purchase?

No. NAC Supply is unable to refund sales tax after purchase.

Do you collect personal information when I browse the website?

No. NAC Supply does not collect personal information when you visit the website unless you voluntarily provide it.

What information is collected automatically when I visit the site?

If you browse without registering, the site may collect non-personally identifiable information such as browser type, operating system, ISP domain, date/time of visit, and pages visited.

What personal information might NAC Supply collect if I provide it?

If you choose to provide it, NAC Supply may collect personally identifiable information such as your name, address, email address, and information about your interests in and use of services (for example, newsletter signup or feedback).

Does NAC Supply sell my personal information?

No. The information you provide is not given or sold to private organizations or private persons.

What about privacy on third-party websites linked from NACSupply.com?

Linked third-party websites may have different privacy policies. Visitors should consult those sites’ privacy notices since NAC Supply does not control information submitted to or collected by third parties.

Can NAC Supply change its website terms?

Yes. NAC Supply may modify the Terms of Use at any time by posting revised terms on the site. Continued use of the site indicates acceptance of the updated terms.

What am I responsible for if I upload or post content on the site?

You are responsible for the materials you post or transmit and certify that you own the intellectual property rights in your content.

What conduct is prohibited on the NAC Supply website?

Users agree not to post or transmit content that is knowingly false, defamatory, misleading, abusive, vulgar, hateful, harassing, obscene, threatening, invasive of privacy, or otherwise unlawful.